Support & development

Building toward clearer commerce-channel monitoring.

Support contact

Dedicated support contact information will be published before public availability. This website does not currently accept support requests or store submissions.

Initial integration focus

The first development focus is comparing Shopify product catalog information with Google Merchant Center / Google Shopping data to help identify missing products, eligibility limitations, and channel-specific issues. Connection requirements, requested permissions, and setup instructions will be documented when an integration is available.

Additional channels, alerts, and safe automated fixes remain future directions. There is no committed release schedule.

If you have a channel issue today

Review the affected product in Shopify and check its status and issue details in Google Merchant Center. Compare product identifiers and relevant catalog details, and consult the platform’s own help resources for current requirements. ChannelSentry cannot currently investigate your account or make changes on your behalf.

Useful integration context

When a support channel becomes available, useful context may include the affected platform, a product identifier, the issue text shown by that platform, and when the problem first appeared. Share only information needed to explain the issue. Never send passwords, OAuth tokens, API keys, or other credentials.

More information

Return to the homepage or explore the planned approach. Read the privacy notice and website and service terms for more context.